Privacy Policy

NavTana ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act). This policy explains what information we collect, why, and your rights over it.

1. Information We Collect

Information you give us directly

• Name, email address, phone number, and delivery address (when you place an order or contact us)
• Payment information — processed directly by Razorpay, our payment partner; we do not store your card, UPI, or bank details ourselves

Information collected automatically (only with your consent)

• Basic browsing analytics (pages visited, general location, device type) — only if you accept our cookie/analytics banner. If you decline, no analytics data is collected.

2. How We Use Your Information

• To process and deliver your orders
• To respond to enquiries and provide customer support
• To improve our website and product offerings (analytics, only with consent)
• To meet legal and tax obligations (e.g. GST invoicing)

3. Sharing Your Information

We share your information only where necessary to fulfil the purposes above:

• Razorpay — to process payments securely
• Delivery/courier partners — to ship your order
• Analytics providers — only if you've given consent

We do not sell your personal data to any third party.

4. Data Retention

We retain order and transaction data for as long as required under Indian tax and accounting law. Enquiry/contact data is retained only as long as needed to resolve your query, unless you have an ongoing order relationship with us.

5. Your Rights

Under the DPDP Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal retention requirements)
• Withdraw analytics consent at any time by clearing your browser's site data for navtana.com

To exercise any of these rights, contact our Grievance Officer below.

6. Cookies & Analytics

We use analytics cookies only after you explicitly accept our consent banner. You can decline at any time, and no tracking will occur. Declining does not affect your ability to browse or shop on our site.

7. Grievance Officer

In accordance with applicable law, our Grievance Officer can be reached at:

• Name: Neelam Mathur
• Email: contact@navtana.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

For any privacy-related questions, reach us at contact@navtana.com.