Refund & Cancellation Policy

1. Cancellations

Orders can be cancelled free of charge any time before they are shipped. Once an order has shipped, it cannot be cancelled, but may be eligible for return under the terms below.

2. Returns & Exchanges

• Ready-stock items: eligible for return or exchange within 7 days of delivery, provided the item is unused, unwashed, and has all original tags attached.
• Made-to-order / customized pieces: non-returnable, except in the case of a manufacturing defect.
• Blouse pieces cut to custom size: non-returnable.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos (and an unboxing video, if possible) at contact@navtana.com or via WhatsApp. We'll arrange a replacement or refund.

4. Refund Method & Timeline

Approved refunds are processed to your original payment method via Razorpay within 7–10 business days of approval.

5. Return Shipping

For defective/damaged items, return shipping is covered by NavTana. For eligible ready-stock exchanges/returns not related to a defect, return shipping costs are borne by the customer, unless stated otherwise at the time of purchase.

6. How to Initiate a Return

Contact us at contact@navtana.com or WhatsApp with your order details, and we'll guide you through the process.